You are here

Operational improvement for a better service

  • GRI
    
  • AFFORDABLE AND CLEAN ENERGY
    7
    AFFORDABLE AND CLEAN ENERGY

    Ensure access to affordable, reliable, sustainable and modern energy for all

  • INNOVATION AND INFRASTRUCTURE
    9
    INNOVATION AND INFRASTRUCTURE

    Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation

  • SUSTAINABLE CITIES AND COMMUNITIES
    11
    SUSTAINABLE CITIES AND COMMUNITIES

    Make cities and human settlements inclusive, safe, resilient and sustainable

In 2018, the electricity transported on the Group’s distribution network equaled 485.4 TWh (460.7 TWh in 2017), the average number of electricity and gas customers was approximately 68 million, an increase from 2017, mainly due to the acquisition of Eletropaulo in Brazil.

Energy sales amounted

to 295.4 TWh in 2018, an increase of about 11 TWh (+4%) compared to 2017.

Enel also manages a demand response capacity of approximately 6.2 GW.

Enel’s constant attention to customers and commitment to provide quality products and services are important factors that characterize the Group’s relations with its customers in the different countries in which it operates. Reliability, security and continuity in distribution, together with quality, efficiency and transparency in the sale of energy characterize every phase of the customer relationship.

Linee di distribuzione

For more information on customer management, in addition to the following paragraphs, please refer to the Sustainability Reports of Enel Américas, Endesa and Enel Chile.